Customer Service

QUICK ASSIST

Use the buttons below for help related to our commonly asked questions.

Frequently Asked Questions

Shipping

  • Most orders placed before 12:00pm CST ship the same business day. Any orders placed after 12:00pm CST will ship the following business day.*

*Business days are Monday through Friday and do not include United States federal holidays.

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Delivery

  • During checkout, you'll receive an estimated delivery date range.*
  • Orders typically arrive 2-4 business days after shipment, but there can be carrier delays (FedEx, USPS, or UPS) especially during periods of higher shipping volume. For the most up-to-date delivery estimate, track your order.
  • Orders that ship from the vendor or larger items may take longer to be delivered.

*This delivery date range is not available from Black Friday through Cyber Monday due to the increased number of packages being processed.

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  • We offer free returns! Print your prepaid return label.
  • If you don't have access to a printer, contact our customer service team to get a return label mailed to you.

Please Note: You may return your items to any of our SCHEELS locations by going to the customer service counter with your order number. This number can be found on your order confirmation email.

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  • Go to the “Payment” section of checkout
  • Insert your gift card number and PIN.
  • Press “Apply Gift Card” to activate the gift card.
  • Check your gift card balance.

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  • If you are able to add the item to your cart online, the product is in-stock*.
  • Making the purchase immediately is the best way to ensure you get your item.
  • If the item is not in stock upon fulfillment, we will notify you via email and issue a refund.

For more information on product availability, please see our terms and conditions.

*Adding an item to your cart does not hold or guarantee the item.

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Contact your local store via phone for tracking updates.

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  • We allocate our donations and sponsorships on a store-by-store basis.
  • Contact your local SCHEELS and request to speak with the manager in charge of donations.

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SCHEELS.COM

For questions regarding SCHEELS.com products, orders, or other inquiries.

CALL (701) 356-8264

SCHEELS STORES

For questions regarding a SCHEELS store, store purchases, or other inquiries.

FIND A STORE TO CALL

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